Privacy Policy

This Privacy Policy explains how FoundlyAgency ("we", "us") collects, uses, and protects your personal data when you use foundlyagency.comor contact us. We handle personal data in line with Malaysia's Personal Data Protection Act 2010 (PDPA).

Information we collect

• Information you give us — when you submit our visibility-check or contact forms, or message us: your name, business name, website, industry, location, email, and phone/WhatsApp number.
• Information collected automatically — basic analytics such as pages viewed, device and browser type, approximate location, and referring source, via cookies and analytics tools.

How we use it

• To respond to your enquiry and provide the services you request.
• To operate, maintain, and improve our website and services.
• To send you relevant updates where you have agreed to receive them.

Cookies & analytics

We use essential cookies to run the site, and analytics cookies (for example Google Analytics and Microsoft Clarity, which may record anonymised session replays) to understand how the site is used. You can accept or decline non-essential cookies via our cookie banner, and control cookies through your browser settings.

Sharing your data

We do not sell your personal data. We share it only with service providers that help us operate — such as Google (Analytics, Business Profile), Microsoft (Clarity), Cloudflare (hosting), and WhatsApp/Meta (messaging) — and where required by law. These providers process data under their own privacy terms.

Data retention

We keep personal data only as long as needed for the purposes above, or as required by law, then delete or anonymise it.

Your rights

Under the PDPA you may request access to, or correction of, your personal data, and withdraw your consent at any time. To do so, contact us at hello@foundlyagency.com.

Security

We take reasonable measures to protect your data, though no method of transmission or storage is completely secure.

Changes

We may update this policy from time to time. The latest version will always be posted on this page.

Contact

Questions about this policy? Email hello@foundlyagency.com or message us on WhatsApp at +60 14-331 2046.

This policy is provided as a general template and should be reviewed for your specific circumstances before relying on it.